Vertically Sliding (Hung), Tilt-In Style Windows

Be sure to keep one hand on each side of the sash, supporting its weight with both hands. You must support the weight of the sash with both hands at all times. Do not let go. As well, YOU MUST BE SURE TO KEEP THE SASH LEVEL- DON’T LET ONE SIDE RISE HIGHER THAN THE OTHER IN THE WINDOW FRAME.

Do not attempt to clean the glass by yourself, as one person must hold the weight of the sash at all times. When the sash is in a tilt-in position, someone else must clean the glass while the other person firmly holds the sash in place, preventing it from moving in the window frame.

To clean the top sash (again, this is possible only with double hung windows), one person must firmly hold the bottom sash in such a way that it stays level in the window frame. The top sash can then be tilted in toward the inside of the home. See note 6.

In this situation, the person doing the cleaning must be sure to tilt the top sash into the room until it is at a 90 degree angle with the frame. The sash should then be engaged in a locked position for cleaning. Be sure that the sash panel is firmly locked into the frame before letting go with one hand. If it is not, continue to tilt the sash (beyond 90 degrees) into the room until you feel that the sash is firmly locked into the frame. If you feel that the sash is not firmly locked into the window frame, tilt the sash back into a closed position, slide it shut and call Clera customer service for assistance.Once the top sash is locked in place in the tilt-in position, the person doing the cleaning may let go with one hand, but should still support the weight of the top sash with the other.

Using the free hand, the outside pane of glass may be quickly sprayed and cleaned. Again, ALWAYS ENSURE THAT ANY SASH THAT IS IN A TILT-IN POSITION IS SUPPORTED AND MAINTAINED LEVEL IN THE WINDOW FRAME SO THAT THERE IS NO POSSIBILITY OF THE SASH COMING OUT OF THE WINDOW FRAME.All of our tilt-in style windows come with locking shoes that prevent the sash from falling out of the frame when it is tilted into the room. These shoes are engaged, thereby locking the sash into the frame, when the sash is tilted in beyond a 25 degree angle. However, as an added security measure, we recommend that all sashes always be fully supported and held when in a tilt-in position, as described above. As well, it is imperative that the sash that is tilted in be held level and horizontal in the frame, so that one side of the sash isn’t higher than the other.

To remove the screens in your windows, simply pull up on the black tabs, pushing the screens into the side of the window frame. This will give clearance between the side of the screen and the side of the window frame, allowing the screen to be removed from the frame. To re-install the screen, make sure that the spring-loaded white tabs on the side of the screen are inserted into the window frame, push the screen up into the frame, and let the opposite side of the screen slide into the window. Make sure that the screen is fitting snugly all around the window.